Shipping policy

SHIPPING POLICY

Shipping Methods

Lace Embrace Atelier Inc. ships orders by courier, including UPS, FedEx, or other insured third-party shipping services. Canada Post may be used when required, such as for PO boxes or special delivery circumstances.

Shipping methods are selected based on destination, value, timing, package size, insurance needs, and customs requirements.

Shipping Timelines

In-stock items typically ship within 5 business days.

Made-to-order corsets typically require 6-8 weeks for production before shipping.

Custom, bridal, couture, historical reproduction, medical/support, and specialty orders vary depending on complexity, fittings, materials, artisan work, and studio schedule. Custom orders may require 8-30 weeks or longer depending on the scope of the project.

Production timelines do not include shipping time, customs processing, courier delays, or client response time.

Rush Orders

Rush orders may be possible at the discretion of Lace Embrace Atelier.

Rush fees may apply and will depend on the timeline, complexity, materials, studio schedule, and shipping requirements.

Please let us know as early as possible if you require an order by a specific date. Rush timelines are not guaranteed unless confirmed in writing.

Order Processing

Orders placed after 5:00 pm Pacific Time on Fridays, weekends, or public holidays will typically begin processing on the next business day. Please note, we are closed on Mondays.

Couriers, postal services, and customs offices may not operate on weekends or Canadian public holidays. Please plan accordingly if you need your order by a specific date.

Shipping Confirmation

Once your order has shipped, we will email a shipping confirmation with tracking information when available.

Delivery estimates are provided by the courier and are not guaranteed by Lace Embrace Atelier Inc.

Shipping to a Different Address

We are happy to ship to a different address from your billing address when possible.

For security and fraud prevention, Lace Embrace Atelier Inc. may contact you to verify the shipping address before releasing the order.

International Orders

International customers are responsible for all customs duties, taxes, tariffs, brokerage fees, courier fees, import charges, and any other fees charged by the destination country or courier.

Lace Embrace Atelier Inc. does our best to understand customs requirements, but we cannot guarantee that duties, taxes, tariffs, or brokerage fees will not be added to your order. We also cannot guarantee that customs agents will permit entry of any specific item.

No refunds are available for orders delayed, refused, returned, abandoned, or held by customs or border authorities.

Customs, Duties & Brokerage Fees

Customs rules and import fees vary by country and may change without notice.

Any duties, taxes, tariffs, customs fees, brokerage fees, re-import fees, or courier charges are the responsibility of the customer unless otherwise agreed in writing.

If a parcel is returned to Lace Embrace Atelier Inc. because customs fees, duties, taxes, brokerage, or courier fees were not paid by the customer, any return shipping, re-shipping, brokerage, customs, or related fees will be the customer’s responsibility.

Lost, Delayed, or Damaged Parcels

Lace Embrace Atelier Inc. is not responsible for courier delays, customs delays, weather delays, incorrect addresses, missed deliveries, or delays outside our control.

If a parcel appears lost or damaged in transit, please contact us as soon as possible so we can assist with a courier claim when applicable.

Insurance may be required for high-value, custom, bridal, couture, or one-of-a-kind orders.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information.

If an order is delayed, returned, or lost because of an incorrect or incomplete address, the customer is responsible for any additional shipping, return, customs, or replacement costs.

Tariffs & Trade Changes

Tariffs, duties, customs rules, and import regulations may change without notice.

Lace Embrace Atelier Inc. will update this page when we become aware of major changes, but customers are responsible for checking their own country’s import requirements before placing an order.

Questions

If you have questions about shipping before placing an order, please contact us at info@laceembrace.com.