Terms of service

TERMS OF SERVICE

By placing an order, paying a deposit, booking custom work, approving a quote, or proceeding with a Lace Embrace Atelier Inc. project, the client agrees to the terms below.

All prices are in Canadian dollars unless otherwise stated.

Custom, Bridal, Couture & Made-to-Order Work

Custom, bridal, couture, made-to-order, historical reproduction, medical support, altered, and commissioned garments are created specifically for the client. These projects may involve consultation, design development, patternmaking, fittings, materials, trims, handwork, artisan work, and production time.

A non-refundable deposit, quoted per project, is required before work begins. Deposit amounts vary depending on the project.

Deposits reserve studio time and begin the custom order process. Once work has begun, deposits and progress payments are non-refundable.

Estimates, Quotes & Time-Based Pricing

Unless specifically stated in writing as a fixed price, all custom quotes are estimates based on the information available at the time of quotation.

Custom work is priced according to time, materials, complexity, fittings, construction details, trims, artisan work, and project requirements.

Final costs may change if the project requires additional time, fittings, pattern development, construction changes, hand finishing, sourcing, rush scheduling, third-party artisan work, materials, shipping, customs, or other costs not fully known at the time of the original estimate.

Lace Embrace Atelier will make reasonable efforts to communicate significant changes in cost as a project develops.

Materials, Trims, Shipping & Third-Party Costs

Materials, trims, specialty supplies, mockup supplies, shipping, customs, duties, brokerage, rush fees, re-import fees, and third-party artisan costs are additional unless specifically included in writing.

Third-party artisan work, including but not limited to beading, embroidery, dyeing, specialty trims, artwork, or embellishment, is subject to the artisan’s actual time, material costs, and final invoice.

Project Changes & Additional Fees

Any requested revisions, design changes, construction changes, added details, additional fittings, rush timelines, or changes in direction must be made in writing.

Changes requested after the project has begun may increase the final cost.

Lace Embrace Atelier reserves the right to pause work until additional costs, design changes, or balances are approved.

Payment Schedule

Custom orders may require multiple payments throughout the project.

The final balance must be paid before the garment, mockup, trim, beadwork, pattern, or completed work is shipped, picked up, released, or handed off.

If payment is not received within 10 days of notification that payment is due, Lace Embrace Atelier may pause the project and storage or administrative fees may apply.

Ownership of Work, Patterns & Components

All patterns, drafts, mockups, sketches, design notes, construction methods, samples, and internal development work remain the property of Lace Embrace Atelier Inc. unless otherwise agreed in writing.

Unpaid materials, trims, beadwork, embroidery, panels, samples, mockups, components, or unfinished work remain the property of Lace Embrace Atelier Inc. until paid in full.

Fittings, Measurements & Body Changes

Clients are responsible for providing accurate measurements and attending required fittings or video fittings.

Lace Embrace Atelier is not responsible for fit issues caused by incorrect measurements, changes in body size, weight fluctuation, posture changes, pregnancy, surgery, medical changes, or changes made by another seamstress or third party.

Client-Supplied Fabric & Materials

Client-supplied fabric, trims, or materials are accepted at the client’s risk.

Lace Embrace Atelier Inc. cannot guarantee the suitability, strength, colour stability, flaw-free condition, yardage, shrinkage, or performance of materials supplied by the client.

Additional charges may apply if client-supplied materials require special handling, testing, reinforcement, substitution, or additional construction time.

Timelines & Rush Orders

Production timelines are estimates and vary depending on project complexity, fitting schedules, material availability, shipping, artisan timelines, studio workload, and client response times.

Rush orders may be accepted at Lace Embrace Atelier’s discretion and may require additional fees. Rush timelines must be confirmed in writing.

Shipping, Customs & International Orders

All shipping, customs, brokerage, duties, taxes, tariffs, insurance, and import or re-import fees are the responsibility of the client unless otherwise stated in writing.

Lace Embrace Atelier is not responsible for customs delays, courier delays, duties, taxes, tariffs, brokerage charges, or items held by customs.

Returns, Refunds & Cancellations

No refunds are available for custom, bridal, couture, made-to-order, altered, fitted, commissioned, or client-specific work.

Deposits and progress payments are non-refundable once work has begun.

Ready-to-wear, non-custom merchandise may be eligible for exchange or store credit within 14 days if unworn, unaltered, undamaged, and returned with tags and receipt.

Repairs

Repairs to custom orders require authorization before return.

Repairs after the warranty period, or repairs caused by wear, misuse, incorrect measurements, body changes, improper lacing, external alteration, or damage by another party, will be at the client’s expense.

Agreement

By paying a deposit, approving a quote, booking custom work, or proceeding with an order, the client acknowledges and accepts these terms.

Legal Notice

These policies are provided for clarity regarding Lace Embrace Atelier Inc. orders, custom work, shipping, returns, and payments. They do not limit any rights or obligations that cannot be limited under applicable law.

Lace Embrace Atelier Inc. reserves the right to update these policies from time to time. The terms applicable to an order are the terms in effect at the time the order, deposit, or payment is placed, unless otherwise agreed in writing.

These terms are governed by the laws of British Columbia and the applicable laws of Canada.

If any part of these terms is found to be invalid or unenforceable, the remaining terms will continue to apply.